{"id":1675,"date":"2026-04-14T14:34:12","date_gmt":"2026-04-14T14:34:12","guid":{"rendered":"https:\/\/mind-motion.com\/?page_id=1675"},"modified":"2026-04-14T14:35:07","modified_gmt":"2026-04-14T14:35:07","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/mind-motion.com\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1675\" class=\"elementor elementor-1675\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b81dad9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b81dad9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-393429c\" data-id=\"393429c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-caec86d elementor-widget elementor-widget-text-editor\" data-id=\"caec86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"203\" data-end=\"234\"><strong data-start=\"203\" data-end=\"220\">Last updated:<\/strong> 2026<\/p><p data-start=\"236\" data-end=\"414\">At Mind Motion, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return eligible items in accordance with the policy below.<\/p><hr data-start=\"416\" data-end=\"419\" \/><h3 data-section-id=\"p4xrrg\" data-start=\"421\" data-end=\"481\">1. Your Right to Cancel (Consumer Contracts Regulations)<\/h3><p data-start=\"483\" data-end=\"644\">If you are purchasing as a consumer within the UK, you have the right to cancel your order within <strong data-start=\"581\" data-end=\"592\">14 days<\/strong> of receiving your goods, without giving any reason.<\/p><p data-start=\"646\" data-end=\"752\">To exercise your right to cancel, you must inform us in writing via email at:<br data-start=\"723\" data-end=\"726\" \/><strong data-start=\"726\" data-end=\"752\">[Insert Email Address]<\/strong><\/p><p data-start=\"754\" data-end=\"818\">You then have a further <strong data-start=\"778\" data-end=\"789\">14 days<\/strong> to return the item(s) to us.<\/p><hr data-start=\"820\" data-end=\"823\" \/><h3 data-section-id=\"1rpl45x\" data-start=\"825\" data-end=\"855\">2. Eligibility for Returns<\/h3><p data-start=\"857\" data-end=\"885\">To be eligible for a return:<\/p><ul data-start=\"887\" data-end=\"1098\"><li data-section-id=\"1p3yky9\" data-start=\"887\" data-end=\"968\">Items must be <strong data-start=\"903\" data-end=\"913\">unused<\/strong>, unworn, and in the same condition you received them<\/li><li data-section-id=\"zdn18e\" data-start=\"969\" data-end=\"1027\">Items must be returned in their <strong data-start=\"1003\" data-end=\"1025\">original packaging<\/strong><\/li><li data-section-id=\"9am1hc\" data-start=\"1028\" data-end=\"1098\">Proof of purchase (order confirmation or receipt) must be provided<\/li><\/ul><p data-start=\"1100\" data-end=\"1183\">We reserve the right to refuse a return if items are not in a resaleable condition.<\/p><hr data-start=\"1185\" data-end=\"1188\" \/><h3 data-section-id=\"182hbkv\" data-start=\"1190\" data-end=\"1217\">3. Non-Returnable Items<\/h3><p data-start=\"1219\" data-end=\"1272\">The following items cannot be returned unless faulty:<\/p><ul data-start=\"1274\" data-end=\"1411\"><li data-section-id=\"5ngcq4\" data-start=\"1274\" data-end=\"1308\">Gift cards or digital products<\/li><li data-section-id=\"5ib9ur\" data-start=\"1309\" data-end=\"1346\">Personalised or custom-made items<\/li><li data-section-id=\"16ql02b\" data-start=\"1347\" data-end=\"1411\">Items that have been worn, washed, or damaged after delivery<\/li><\/ul><hr data-start=\"1413\" data-end=\"1416\" \/><h3 data-section-id=\"jtwezx\" data-start=\"1418\" data-end=\"1450\">4. Faulty or Incorrect Items<\/h3><p data-start=\"1452\" data-end=\"1468\">If your item is:<\/p><ul data-start=\"1470\" data-end=\"1538\"><li data-section-id=\"i2mjgb\" data-start=\"1470\" data-end=\"1480\">Faulty<\/li><li data-section-id=\"1ykdv9\" data-start=\"1481\" data-end=\"1503\">Damaged on arrival<\/li><li data-section-id=\"d53dk3\" data-start=\"1504\" data-end=\"1538\">Incorrect (not what you ordered)<\/li><\/ul><p data-start=\"1540\" data-end=\"1625\">Please contact us within <strong data-start=\"1565\" data-end=\"1589\">48 hours of delivery<\/strong> at <a href=\"mailto:streatham@mind-motion.co.uk\">streatham@mind-motion.co.uk<\/a>\u00a0with:<\/p><ul data-start=\"1627\" data-end=\"1699\"><li data-section-id=\"skafw4\" data-start=\"1627\" data-end=\"1648\">Your order number<\/li><li data-section-id=\"1jab8h3\" data-start=\"1649\" data-end=\"1677\">Description of the issue<\/li><li data-section-id=\"1vert20\" data-start=\"1678\" data-end=\"1699\">Supporting photos<\/li><\/ul><p data-start=\"1701\" data-end=\"1787\">We will arrange a replacement or full refund, including any applicable delivery costs.<\/p><hr data-start=\"1789\" data-end=\"1792\" \/><h3 data-section-id=\"1jryf5s\" data-start=\"1794\" data-end=\"1808\">5. Refunds<\/h3><p data-start=\"1810\" data-end=\"1853\">Once your return is received and inspected:<\/p><ul data-start=\"1855\" data-end=\"2050\"><li data-section-id=\"sr6caj\" data-start=\"1855\" data-end=\"1923\">You will be notified of the approval or rejection of your refund<\/li><li data-section-id=\"m43y75\" data-start=\"1924\" data-end=\"1991\">Approved refunds will be processed within <strong data-start=\"1968\" data-end=\"1989\">5\u201310 working days<\/strong><\/li><li data-section-id=\"hbgn7r\" data-start=\"1992\" data-end=\"2050\">Refunds will be issued to your original payment method<\/li><\/ul><p data-start=\"2052\" data-end=\"2156\">Please note:<br data-start=\"2064\" data-end=\"2067\" \/>Original delivery charges are <strong data-start=\"2097\" data-end=\"2115\">non-refundable<\/strong>, unless the item is faulty or incorrect.<\/p><hr data-start=\"2158\" data-end=\"2161\" \/><h3 data-section-id=\"454cli\" data-start=\"2163\" data-end=\"2185\">6. Return Shipping<\/h3><ul data-start=\"2187\" data-end=\"2382\"><li data-section-id=\"16hym12\" data-start=\"2187\" data-end=\"2278\">You are responsible for the cost of returning items unless they are faulty or incorrect<\/li><li data-section-id=\"1t36tip\" data-start=\"2279\" data-end=\"2382\">We recommend using a <strong data-start=\"2302\" data-end=\"2330\">tracked delivery service<\/strong>, as we cannot guarantee receipt of returned items<\/li><\/ul><hr data-start=\"2384\" data-end=\"2387\" \/><h3 data-section-id=\"1221oqf\" data-start=\"2389\" data-end=\"2405\">7. Exchanges<\/h3><p data-start=\"2407\" data-end=\"2536\">We only replace items if they are defective or damaged.<br data-start=\"2462\" data-end=\"2465\" \/>If you need an exchange, please email us at <a href=\"mailto:streatham@mind-motion.co.uk\">streatham@mind-motion.co.uk<\/a><\/p><hr data-start=\"2538\" data-end=\"2541\" \/><h3 data-section-id=\"uv4e6g\" data-start=\"2543\" data-end=\"2573\">8. Late or Missing Refunds<\/h3><p data-start=\"2575\" data-end=\"2611\">If you haven\u2019t received your refund:<\/p><ol data-start=\"2613\" data-end=\"2775\"><li data-section-id=\"da96kq\" data-start=\"2613\" data-end=\"2647\">Check your bank account again<\/li><li data-section-id=\"1g1mdbj\" data-start=\"2648\" data-end=\"2710\">Contact your payment provider (processing times can vary)<\/li><li data-section-id=\"370squ\" data-start=\"2711\" data-end=\"2775\">If still unresolved, contact us at <a href=\"mailto:streatham@mind-motion.co.uk\">streatham@mind-motion.co.uk<\/a><\/li><\/ol><hr data-start=\"2777\" data-end=\"2780\" \/><h3 data-section-id=\"m4gphz\" data-start=\"2782\" data-end=\"2799\">9. Contact Us<\/h3><p data-start=\"2801\" data-end=\"2854\">For all returns, refunds, or queries, please contact:<\/p><p data-start=\"2856\" data-end=\"2963\"><strong data-start=\"2856\" data-end=\"2866\">Email:<\/strong> <a href=\"mailto:streatham@mind-motion.co.uk\">streatham@mind-motion.co.uk<\/a><br data-start=\"2889\" data-end=\"2892\" \/><strong data-start=\"2892\" data-end=\"2910\">Business Name:<\/strong> Mind Motion<br data-start=\"2922\" data-end=\"2925\" \/><strong data-start=\"2925\" data-end=\"2937\">Address:<\/strong> 16 Streatham High Road, London, SW16 1DB<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last updated: 2026 At Mind Motion, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return eligible items in accordance with the policy below. 1. Your Right to Cancel (Consumer Contracts Regulations) If you are purchasing as a consumer within the UK, you have [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1675","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mind-motion.com\/wp-json\/wp\/v2\/pages\/1675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mind-motion.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mind-motion.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mind-motion.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mind-motion.com\/wp-json\/wp\/v2\/comments?post=1675"}],"version-history":[{"count":4,"href":"https:\/\/mind-motion.com\/wp-json\/wp\/v2\/pages\/1675\/revisions"}],"predecessor-version":[{"id":1679,"href":"https:\/\/mind-motion.com\/wp-json\/wp\/v2\/pages\/1675\/revisions\/1679"}],"wp:attachment":[{"href":"https:\/\/mind-motion.com\/wp-json\/wp\/v2\/media?parent=1675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}